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Student Resources during COVID-19

Student Resources

Face to face classes that will be offered online will use our learning management system, Blackboard. Your instructor will send you specific information about assignments and adjustments to the syllabus. In addition, your instructor may choose to deliver course content synchronously using video conferencing or ask you to read or watch content asynchronously. This is a reference page to help you navigate this extraordinary circumstance.

This page was created to provide students resources and support as they keep learning. The tips, tools, and resources below are here to support students with the unexpected transition to remote learning. ACC aims to approach all aspects of academic continuity with compassion, care and flexibility. 

Be well: Our main priority is your health. Please check health information on the ACC COVID-19 Update Page.

Be Proactive: The more you plan in advance the more you will be prepared. Check your ACC email often for guidance from the college and individual faculty about courses. Use this Adjusting Your Study Habits guide from the University of Michigan to make a study plan.

Practice flexibility: Your instructors may be learning new things as well. They will be looking at creative ways to deal with assignments, exams, discussions, avenues for student submission of their work, etc. In the end, just put your best foot forward and be open to change.

While our situations over the next few weeks may change, our goal remains the same: Help ACC students succeed. Even though many ACC Faculty and Staff will be working remotely during this time, ACC will continue to offer support, services, and resources to help students succeed.  


During this time, things are likely to change quickly as the college community makes adjustments. It is very important to be aware of communication from your instructors and it is the responsibility of students to check their ACC email.  

Help Desk
For all immediate technology concerns, please contact the ACC Help Desk at helpdesk@alpenacc.edu or by calling 989.358.7374. The Help Desk provides support to students, instructors, and staff who are experiencing technical difficulties. The Help Desk on campus will be staffed from 8 a.m. - 4:30 p.m., Monday-Friday. 

Internet Options

The Office of Information Technology has put together a map with the strongest locations for WiFi capability on ACC's campus. While the campus buildings are closed to the public until further notice, students are still permitted to come to campus to use our WiFi. Students can stay in their cars and park in close proximity to the WiFi hotspot locations. 
If students are in need of other technology resources or assistance, please contact the Help Desk. 

Tutoring & Proofreading Services

Tutoring services will still be available through the SSC but done remotely through WebEx.  WebEx is easy to download on your laptop or smart phone.   Once the appointment is scheduled through the SSC, the tutor will send a link to your ACC email with all the information. You will receive an email the night before or day of your scheduled appointment.  Just click on the link, enter the passcode, and let the learning begin!   

If you need a paper proofread, please send the Microsoft Word document to tutoring@alpenacc.edu. The document will be sent to a proofreader and emailed back to you with the revisions. Please make sure you send the document at least a few days before the due date.  We cannot guarantee a same day turn around.

To make an appointment, email tutoring@alpenacc.edu.
Smart Phone – Download Cisco WebEx Meetings App
Desktop/Laptop - https://www.webex.com/downloads.html

Mental Health ResourcesACC understands that this pandemic could cause stress and anxiety. During this time, we want to make sure that you take care of your mental health. Below is a list of local resources as well as online resources. If your distress is related to COVID-19, you can contact the Disaster Distress Helpline at 1.800.985.5990 or text TalkWithUs to 66746 to connect with a crisis counselor for free confidential crisis support.

Department of Human Services 

Northeast Michigan Community Mental Health 

Au Sable Valley Community Mental Health

Catholic Human Services, Alpena

MidMichigan Medical Center
1501 West Chisholm Street, Alpena, MI
Main Switchboard 989.356.7390
Emergency Room 989.356.7252

St. Joseph Health System
200 Hemlock Road, Tawas City, MI

Centers for Disease Control and Prevention: Mental Health and Coping

National Alliance on Mental Health: Coronavirus Resources & Updates

First Aid Stress Tool

Microsoft Application Access

With Office 365, you have access to Microsoft products and services. This includes:

  • Cloud-based Outlook Email, Calendar, and Contacts, including 50 GB of storage per user
  • Web Conferencing through Microsoft Lync Online
  • Access to the full suite of Office ProPlus including Word, Excel, PowerPoint and OneNote
  • 5 Office Desktop version downloads including both PC and Mac
  • The latest versions of Office for both PC and Mac, ensuring students are up to date on their Office skills
  • The ability to edit Office Documents through Office Mobile on iOS and Android devices
  • Cloud storage on OneDrive
Tutorial for downloading Office Applications

Adobe Creative Cloud Access

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit https://creativecloud.adobe.com and use your school credentials to sign in.
  1. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.
  1. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

For Higher Education students to continue developing skills, Adobe offers free “Daily Creative Challenges”. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more: PhotoshopXD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at www.behance.net/adobelive.

Library Resources
Overdrive E-Book Offerings
The ACC library partners with OverDrive to provide a collection of E-books and audiobooks to students and staff. With Covid-19 precautions in effect and many students stuck in their homes, there is no better time to turn to a good book. If you already utilize ACC’s Overdrive collection and would like us to provide a title that is currently not available, please email a request including the book title, author and the format (e-book or audio) to Library Technician April Jett at barresa@alpenacc.edu. For those who have not yet, but would now like to, utilize the ACC OverDrive collection these are the steps to set up an ACC OverDrive account: 

  • Go to Alpena Community College’s homepage and select the Library Services link at the very bottom of the page in the farthest right column (it should be midway down the column). 

  •  On the Library Service homepage select the ACC Collection link located at the top of the list on the left hand side of the page.  

  • Follow the instructions on the ACC Collections page on how to Create an OverDrive username and password. 

  • Once you have created a username and password, you will be able to follow the OverDrive link on the ACC Collections homepage and login to utilize ACC’s collection 

If you would like to use OverDrive on your mobile device, you can download the app from any app store. When logging on through a mobile device, always choose “login using your library card,” select Alpena Community College from the drop down menu and enter your ACC login credentials. If you have any issues with logging in please contact a librarian by email. 

ProQuest Database
ProQuest is a research database that can be accessed at the link above or through your Blackboard account under 'ACC Resource Links'


* Off campus (home) use by Michigan residents for these (& more) databases, which are provided by the Library of Michigan, will require you to go to Mel Databases website.  After you have selected one of the databases, from the Mel Databases page, you will be asked to type in your Michigan Driver's License number OR Michigan ID number in order to gain access to that database. Use of the Library of Michigan website does NOT require you to come back to any of ACC’s library pages for off campus (home) access to the Mel databases.

Work Study/Tutoring StudentsIf you work on campus through the Work Study program or the Tutoring program and have questions, please contact Payroll at kowalskk@alpenacc.edu or 989.358.7213

Dean of StudentsNancy Seguin
989.358.7212 or email seguinn@alpenacc.edu

Registrar's OfficeThe Registrar's Office can be contacted at accreg@alpenacc.edu or 989.358.7353

Financial Aid OfficePhone 989.358.7286
Fax 989.358.7541
Email accfinaid@alpenacc.edu

Admissions OfficeThe Admissions Office can be contacted at kollienm@alpenacc.edu or 989.358.7339

Nursing & Medical Assistant StudentsStudents in the Nursing & Medical Assistant programs can contact Lisa Brege at bregel@alpenacc.edu or 989.358.7559.

Employee Resources

Employee Assistance ProgramAvailable when employees need it most
Mutual of Omaha:  1-800-316-2796; www.mutualofomaha.com/eap

This resource is available for all regular staff and is free, professional, confidential, available 24/7. 

Life’s not always easy. Sometimes a personal or professional issue can affect your work, health and general well-being. You often turn to family or friends for support. But sometimes that’s not enough. Sometimes you need an experienced professional to talk with to know you’re not alone. Start today by calling (800) 316-2796 for confidential consultation and resource services. 24 hours a day, seven days a week.